Privacy.

KARJO Studio is run by the KARJO team. We decide how your information is used, which makes us the “controller” under UK data protection law.

Any question about your information goes to hello@karjo.co.uk or +44 7520 651314.

When you book a call

Your name, business name, type of business, phone number, email (if you give one), the time you want the call, your notes, and the build you chose in the price builder if you used it.

To call you at the time you chose and come prepared. Lawful basis: taking steps you asked for before a possible contract.

When you fill in a form on Facebook or Instagram

If you tap one of our ads and send its form, Meta passes us what you entered: usually your name, email, phone number, your website address and any answers you chose.

To give you the free website check you asked for and call you back. Lawful basis: taking steps you asked for before a possible contract.

While you fill in the form

The same fields as you type them, how far through the form you got, how long it took, the page or ad that sent you here, and whether you are on a phone or a computer.

To see where the form loses people and make it easier. Lawful basis: legitimate interests. We never email or text you from a form you did not send.

When you visit

Your IP address and the usual details any web server receives.

To keep the site running and stop spam. The booking form holds your IP address briefly in memory to block floods of fake bookings; it is not stored with your booking. Lawful basis: legitimate interests.

When we work together

What you tell us on calls and in emails, and what we need to quote, build and invoice.

To do the work and keep the records the law requires. Lawful basis: our contract and legal obligations.

A few services handle your information for us, only to run this site, the booking form and our enquiry forms:

• Vercel hosts the site and runs the booking form.
• Resend delivers each booking to our inbox as an email.
• Upstash stores the form progress described above, and deletes it after 90 days.
• Meta (Facebook and Instagram) collects what you enter in one of our forms on its apps and passes it to us. Meta handles that information under its own privacy policy at facebook.com/privacy/policy.

Some of these services, and the people who help us, may handle your information outside the UK. When that happens we rely on the protections UK law provides for it, such as the UK International Data Transfer Addendum or the UK-US data bridge.

• Form progress: deleted automatically after 90 days.
• Bookings and Facebook or Instagram form enquiries: kept while we talk, and deleted within 12 months if we do not end up working together.
• Client records: kept for six years after the work ends, because UK tax rules require it.

This site sets no cookies. The fonts are served from this site, not from Google, and there is no analytics or advertising pixel.

The booking form keeps one random ID in your browser’s session storage so the steps you fill in stay together. It is cleared when you close the tab or book a call.

If you use the price builder, your choices are saved in your browser’s local storage so they are still there if you come back. They stay on your device and are only sent to us if you book a call.

You can ask us for a copy of what we hold about you, ask us to correct it or delete it, object to how we use it, or ask us to stop using it while we sort something out. Email hello@karjo.co.uk and we will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would rather you came to us first so we can put it right.

If this notice changes, the date at the top changes with it.